As Hurricane Irma swept through Florida, it left a number of lawyers stranded without their usual resources so the providers of The Florida Bar’s member benefits stepped up, offering free services and access to resources during this time of need. In this episode of The Florida Bar Podcast recorded at the 2017 Clio Cloud conference, host John Stewart talks to ServeManager’s Trent Carlyle, Fastcase’s Ed Walters, Clio’s Andrew Gay, and Ruby Receptionist’s Austin Lindsey about their products and what their companies are providing to those affected by hurricane Irma. For more details on what services are being provided, see the list below or check out The Florida Bar’s website.
Trent Carlyle is the CTO and co-founder of Lawgical, parent company of ServeManager.
Ed Walters is the CEO and co-founder of Fastcase, an online legal research software company based in Washington, D.C.
Andrew Gay is a Stanford graduate who was hired by Clio initially as a Support Specialist in 2015, and is now responsible for the leadership and vision of Clio’s Partnerships team.
Austin Lindsey is the corporate concierge at Ruby Receptionist.
The Attorney Consumer Assistance Program (ACAP) receives around 19,000 to 20,000 calls a year regarding a plethora of complaints like fee disputes or lack of communication. In this episode of The Florida Bar Podcast, hosts Christine Bilbrey and Jonathon Israel talk to Shanell Schuyler, director of ACAP, about the most common complaints her office receives and how lawyers can avoid being the cause of these complaints. She also discusses how to handle payment disputes and what to do if clients refuse to pay.
Shanell Schuyler is director of the Attorney Consumer Assistance Program (ACAP) and Intake Department of The Florida Bar.